Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Depending on the type of fault and the stage we're at in repairing it, you can do this online. But you will have heard of BT, BT Broadband and BT Infinity . I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . The fault is due to damage caused by someone at the customer's premises. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. 01-04-2021 . Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Skype involved a presentation, then a capability and suitability assessment. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Accept cookies to experience the full functionality of this page. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. First, Openreach will send an engineer to assess how much work is needed. on The ISP said it can take up to 72 hours. The cookie is used to store the user consent for the cookies in the category "Performance". Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Damage to equipment within your premises caused by lightning or power surges. 13h06, I just wanted to provide to the mods and@NeilO. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. The fault isnt due to fair wear and tear. Not really a good service from BT. Some modules are disabled because cookies are declined. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? They come across many different situations that require considerable skill and the ability to think and act quickly. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Hey,@zoni23welcome back to the community. Well arrange a convenient appointment when both you and the engineer are available. The strikes will take place on 29 July and 1 August. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Answered View answer in the context of this discussion Report post The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. You can view these money saving ideas by clickingHERE. - Providing data governance through all operational teams in order to maintain and improve data quality. @bt_uk. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. I'm wondering will there be engineers working on a saturday? Those striking are largely Openreach engineers and call centre workers. These cookies will be stored in your browser only with your consent. In 1987 I began a career as a British Telecom Engineer. 30-03-2021 With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Russian minister laughed at for Ukraine war claims. After a . What is a Fibre to the Premises (FTTP) Service Identifier? Please only call if you have a letter from the government saying you are high-risk. The engineer said you should only have one line and said to get rid of the other. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Anyone else had this? First, Openreach will send an engineer to assess how much work is needed. @XRaySpeX . When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. We need our broadband but have been told that it could take days to fix. Thing is there is a lot of stuff under footways so you can't go mad. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Engineers from Openreach managed to cut our telephone line while they were working on our road. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. You also have the option to opt-out of these cookies. Log intoorder trackerusing your BT ID or order reference and postcode. Just click on. A company that was engineering-led is now run by business(wo)men with the resulting chaos. [ link to this post] I have a line fault that needs to be fixed. If you aren't available, someone over 18 will need to be around. We also use third-party cookies that help us analyze and understand how you use this website. I have sent a pm with my information and description of the situation. 30-03-2021 Necessary cookies are absolutely essential for the website to function properly. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. It says: Were very sorry about the problem with NJs broadband service. @richthestag. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Do openreach/ BT engineers work 24/7 ? Asked 22 May 2022 We don't ask for any formal qualifications. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Then just follow our step-by-step guide to install your broadband yourself. Sustainability, Northern If you currently work for the BT Group please apply directly through the Internal jobs board. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. on They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. BT. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Suggest you contact openreach as this is BT Retail /Consumer forum. . Answered 26 October 2019 You will work long hours and not get paid for them . Yes, please make sure you or someone in your business is available to give the engineer access to your premises. So, here's where it all started working as a Phone Engineer. I need an engineer to come to my premises to fix a broadband fault. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The phone stopped working, and our broadband was down for about three hours but then came. Installation day: What to expect A specific time cannot be given and access must be available for the entire slot. BT Openreach was established in 2006 . 1. Your contracted to 37.5 hours a week for work which your are field based. - Providing support for Service and Commercial inventory. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it.
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bt openreach engineer working hours