I purchased 3/4 diamond studded earrings. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Your Jewelry Consultant is ready to talk! It looks like your microphone is disabled. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Service 10. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Top of the Page, What is the difference between white gold and platinum? Kay Jewelers Review | Excellent Quality and Stunning Beauty. Contacted Kay Jewelers. It can take up to ten days for this service. With our free tools, you can check out the . They had it sent back and returned on December 29th. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. You will be required to sign for your merchandise when you arrive to pick it up. Kay Jewelers needs to revise their gift return policy. This is where you need to buy your jewelry in the Caribbean!! - Kay's Grab your savings right now. A special ordered item is created upon request. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { We're Available. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. I took my jewelry in for inspection and found that the ring was broke. Both gifts from my husband were purchased at this store and I had the receipt. We were baffled because we have a Kay's credit card, and have been there several times prior. I will have to take legal action to resolve my claim. Visit Kay to find your dream ring today. Desired outcome: Guess what - NO REFUND! You just need to follow some tips to get $25 off select merchandise. We value your privacy. color: #515666; Found great customer service from Dustin and Xochitl and got a great deal. Granted, it was pre owned, but still. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I still had the Diamond, so that was to remount & fix the prong. They accused me of not bringing the ring in and basically called me a liar. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . read more. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. I would have remembered that. Monday to Friday: 7 AM 1 AM ET. It can help you save $200 OFF on your orders. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Worst experience ever. We were not told that it was a promotion but a sale. Often, support service operators "redirect" customers to the site with a request to first . Purchased a Diamond ring 6 months ago & the center Diamond fell out. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Not very customer friendly, Desired outcome: I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. when you purchase a product that is clicked through one of the outbound Extended Service Plan - Kay December 2021 my husband purchase 3 tennis bracelets for Christmas. Unsubscribe easily. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. We received a bill charging us all of the incurred interest. FAQ. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? We appreciate that you've chosen Kay Jewelers. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. For more information about reviews on ConsumerAffairs.com please visit our If youd rather exchange your purchase for something new, great! This is a great jewelry store to get anything my wife wants. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Top of the Page, Do you offer engraving? The millimeter is our standard unit of measurement for jewelry dimensions. The business is located in Newburgh, New York, United States. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Customer Service Technical Support. If you select a size other than the standard ring size shown, service may be required to adjust it. We owed $320.00 as of Nov.10, 2022. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Your order will be shipped from kay.com to the Kay store of your choice. If requested, can I have my merchandise gift wrapped at the store? They treat their people like trash!!! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers: My son order a ring for I and my sons gf why was it So don't forget to put the discount to use. I have never bought any real gold that would break the way these pieces continue to break. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. border-bottom: 4px solid #515666 !important; Kay.com will not accept the return of merchandise picked up at the store. Let me trade up without spending $450 first. Top of the Page, When will my credit card be charged for my in-store pick up? First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . In addition they replaced the setting for the other earring for no". Customer Service: 1-800-229-0364. I am pleased with Kay Jeweler. Platinum is pure metal that is naturally white and much more I am only giving one star since you have to give a star to do the review. All I get is a runaround. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. What is the customer service policy at kay.com? Call KAY Jewelers customer support team and get help with any problems. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Please see our return/exchange policy. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I highly recommend this store and customer service representative. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Kay Corporate Office Headquarters HQ Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Monday to Friday: 7 AM 1 AM ET. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Average Customer Rating. Kay Jewelers P.O. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Join Our Email List and Receive a Special Offer! cart reminders from KAY at the cell number used . PAY RATE: 620,000 - 840,000 HUF/monthly. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. You can find contact details for Kay Jewelers above. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Text (855) 929 - 4190. Wife wore the earrings once in January. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. MORE+, You are offered a chance to save up to 10% OFF. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Thank you Catherine for going out of your way to replace my exact match ring. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. This is the WORST business to deal with. Or exchanged within 30 days at any Kay Jewelers. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. A ring valued at $599. I ordered a pre owned ring on 11/28 and I received it by 12/6. } The trade-in value is the original purchase price, excluding charges such as tax and shipping. This being, because it wasnt inspected. Let us know in the comment section below! This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Shortcut: Press 1, then press 1, the press 0 twice. If you enjoyed your shopping experience here, you can take a look at their membership program. He gave me 1000% great customer service!!! Thank u so much Sonya u deserve a raise! I also went to the doctor to ask about and probably have to go back since its getting bigger! I contacted my bank for a dispute and Kay finally refunded me my money. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. transition: all 0.5s ease; Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. .owl-carousel .owl-controls .owl-pagination .owl-page span { Top of the Page. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Was told it would be expedited and will be issued within 7 days. In our experience with Kay, we have had several frustrating experiences. The whole experience has been awful, do not shop at Kay! Purchased a Diamond ring 6 months ago & the center Diamond fell out. We encountered an issue signing you up. Saturday: 9 AM 10 PM ET. I called the store to check if my ring arrived and they told it did. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. I contacted a representative, Katley M, and stated I wanted to cancel. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I went to pick up and the associate could not find my ring- what a mess? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. It was a great relief to have it arrive so soon. Top of the Page, Do you offer any warranties on your merchandise? It can take up to ten days for this service. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Hamilton, HM 11 Bermuda. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. They treat their employees like numbers. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. If youd rather exchange your purchase for something new, great! Claim it and get a lot of features. I call to have it fixed and was told no. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Compare Coupons patiently and you may be able to get a 10% OFF. At Kay.com, they strive to provide the best customer service possible. Always trust Kay Jewelers. Also bought Avery the bear for st Jude hospital great cause. All Rights Reserved. It was 25% off. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. without changing your browser settings you agree to their use. Have a 4k ring that was defective. Kay Jewelers customer service and expertise. .main-header .primary-navigation ul li.nav-link.hover, Either another chain or another piece of jewelry or refund. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. What industry does Kay Jewelers compete in? I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Kay Jewelers Customer Satisfaction Survey Sweeps How long will it take for my order to arrive? Please do NOT purchase a wedding ring or any JEWELRY from this company. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. What is your policy regarding conflict diamonds? Vous avez un problme similaire? They tried to fault me for the diamond coming out. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Unsubscribe at any time. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Repair by an Expert. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH.
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kay jewelers customer service